• Clients are not allowed to enter the pool before class, nor can a client stay in the pool after the instructor has dismissed the client. There is NO LIFEGUARD ON DUTY.
• It is the responsibility of the parent or guardian to notify the instructor of any relevant and pertinent medical circumstances, learning disabilities, or water experiences BEFORE the first class begins.
• In the unfortunate instance of a client defecating in the pool it is critical that the staff be notified immediately. After the first occurrence, the client (regardless of age) is required to wear both a disposable swim diaper along with a reusable eco snap or neoprene swim diaper. Multiple incidents will result in suspension from Bridgewater Swim Academy. A mandatory temporary pool closure (anywhere from 1 hour up to 24 hours, depending on the circumstance) will be required by the Center for Disease Control guidelines.
• Parents/guardians should encourage their children to use the restroom before class and the parent/guardian will need to be available to take the child during class in the event that this becomes necessary.
• Parents/guardians may observe the class, but it will be at the discretion of an instructor to recommend that a parent/guardian leave their child’s sight in order to limit distractions, and help to build the child’s trust with their instructor.
• Bridgewater Swim Academy strives to keep a safe, family-friendly environment. In the circumstance that management feels a person is endangering others, demonstrating inappropriate behavior, abusing the facility, or becoming aggressive toward a staff member or another customer, that person will be asked to leave the facility and their registration will be terminated.
• BSA respectfully requests that any concerns, questions, comments that need to be addressed with an instructor be made prior to or at the end of a lesson and if possible, request with the business office an opportunity to schedule some time with the instructor to address any such issues and or concerns. We will do our best to facilitate a meeting in a timely manner
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